Branch External Sales and Service Advisor OBR Job Description To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process. Execute own work in accordance with the organizational values and code of ethics. Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution. Identify and escalate risk as a normal part of work. Produce high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards. Work with enhanced processes and procedures to maintain operational efficiencies. Deliver work in an accurate manner to ensure consistent results. Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality. Adhere to quality standards, turnaround times, and Company policies and procedures. Complete relevant administration, reporting, and updating of information accurately and on time. Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality. Identify opportunities to increase sales revenue and to grow the organizational client base while containing costs. Assist with retaining or signing unbanked customer base with a view to improving and increasing profitability. Maximize sales by selling packaged financial solutions to clients. Maintain specialized knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets. Maximize cross-selling opportunities. Drive adoption of digital and other self-service options across client base. Contribute to teamwork and inclusivity within own team. Contribute to cost efficiencies through responsible utilization of work-related resources. Achieve expected financial targets and uphold associated service levels. Build and maintain stakeholder relationships. Deliver customer service through adherence to quality service standards. #J-18808-Ljbffr