Key Responsibilities: Accurately log incidents and faults, categorising and prioritising them accordingly Provide timely, precise feedback to customers and the development team Manage customer expectations Diagnose and troubleshoot issues, identifying and implementing effective solutions Maintain accurate records of IT assets and warranties Conduct on-site maintenance and troubleshooting for equipment failures Monitor network infrastructures actively Provide after-hours support when necessary Basic Qualifications: Proficient in Windows/MAC OS Comprehensive knowledge of IP networks and related troubleshooting experience Understanding of Wi-Fi architecture Excellent written and verbal communication skills Outstanding time management and prioritisation skills Prior experience working in a team environment to identify and resolve issues A stable internet connection with a minimum speed of 10Mbps Preferred Qualifications: A+ and N+ equivalent/higher computing qualifications CWNA qualification or higher Experience troubleshooting large IP networks In-depth knowledge of Wi-Fi and basic IGMP protocols Familiarity with troubleshooting Windows and Linux servers Experience working with Ruckus, Aruba, or Cisco products. #J-18808-Ljbffr