Job Description: takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. [ads1] Job Responsibilities: Communication and Business Alignment: To ensure that the Order Success team is aligned with business goals, performance objectives and initiatives. Additionally, the ensure comprehensive incident reporting to relevant operational stakeholders. Customer Service Management: To ensure that the operational support functions are efficiently integrated into the overall customer services strategy. Analysis&Reporting: To make use available data and analysis to manage the team based on fact. Use data to interpret reports to make sound decisions; to identify gaps in data and to proactively work towards removing such gaps. Order Success Management: To ensure that the order success function is executed to proactively reduce downstream pressure on the customer services function and to provide ongoing support to the delivery network. Courier Operations Management: Support courier operations processes to facilitate efficiency and a scalable. Operational Hygiene: Ensuring delivery to better than industry standard operational management practices Call Centre Leadership&Performance Management: To ensure that the Operational Support environment is led from the front, that supporting staff are well supported and motivated. Maintain the delivery of a high-performance culture through effective performance management techniques and strategies Job Requirements: Minimum 4 years’ experience as a leader in a customer service environment Experience in the redesign and implementation of new processes and best practices to improve customer satisfaction metrics. Experience in working in an e-commerce or technology company is a plus Bachelor’s degree (advantageous) Job Details: Company: Takealot Vacancy Type: Full Time Job Location: Western Cape Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr