Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. Job Description Sutherland is looking for a Talent Acquisition Manager to lead high volume and leadership recruiting for a new location in Pretoria! This TA Manager will develop and implement successful programs and processes that enhance the talent pipeline for early career positions across key functions and deliver an excellent candidate experience. KEY RESPONSIBILITIES: Lead and manage high volume and leadership recruiting teams. Develop and implement impactful talent acquisition programs and processes. Apply recruiting and operations knowledge to successfully lead projects from original concept through final implementation. Drive performance and efficiency by implementing recruitment management best practices and improvements to the recruitment process. Plan, manage, monitor and report on all aspects of projects and programs. Identify roadblocks and overcome obstacles while promoting growth and creating a positive candidate and hiring manager experience. Improve the sourcing process through the identification and execution of additional sourcing techniques, including the evaluation of channels and the management of sourcing resources. Develop and maintain a high-performance culture by providing leadership and guidance to team members. Act as a change champion for new initiatives and processes. Promote diversity by spearheading recruitment strategies and ensuring recruiters are using sourcing techniques and tools that reach diverse populations. Continuously improve the quality of recruiting efforts and talent entering the organization through regular assessments and evaluations of processes. Support the success of the talent acquisition strategy by identifying and selecting media, technology and social solutions. Implement metrics that evaluate the effectiveness of talent acquisition programs and create audit cadence to include compliance and productivity evaluations. Develop and implement strategic recruitment plans after analyzing data and results, comparing strategy and targets and communicating status to determine an action plan. Qualifications 5+ years of Talent Acquisition leadership experience at the Manager level, preferably from the BPO/Process Transformation space. Must be able to work onsite. Solid time management skills with an ability to manage a team of Recruiters. Experience attracting large talent pools in a competitive market and managing large scale hiring ramps within a tight timeline. Expert knowledge of local market recruitment trends, technologies, staffing and employment practices. Strong knowledge of various job boards and experience working with Applicant Tracking Systems (ATS) and/or Candidate Management Systems (CMS). People management experience with a proven track record of driving performance. Proficient with Microsoft Word, Excel, PPT and Outlook. Strong stakeholder management and process management skills. Excellent verbal and written communication skills. Excellent English language skills required. CRITICAL COMPETENCIES: Team Leader . Strong interpersonal and team-building skills with the ability to lead supporting teams, from conceptualization to conversion to execution. Assertiveness . Moves quickly and takes a forceful stand without being overly aggressive. Strategic Thinking . Demonstrates the ability to quickly and proficiently understand and absorb new information to develop and implement short-mid-term strategies. Analytical skills . Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Identify trends and make suggestions for improvement. Attention to detail . Does not let important details slip through the cracks or derail a project. Communicator . Excellent organizational, written, and oral communication skills with all audiences. Influencer . An ability to influence in a matrixed environment. High energy . Strategic thinker who is self-directed and driven and operates with a sense of urgency. Industry Customer-Centric Approach . Understanding the needs, pain-points, behavior of the customer and how to align the company’s offering and value proposition with them. #J-18808-Ljbffr