These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited To accurately and efficiently resolve enquiries and process orders received from customers, to ensure sales targets are achieved and customers are satisfied at all times. Duties&Responsibilities To resolve all queries and enquires in an effective and efficient manner on a daily basis to ensure overall customer satisfaction. To accurately process and capture all sales orders before cut of times, to ensure customers are satisfied at all times. To effectively communicate with customers and other departments to provide ongoing feedback, to minimise complaints and improves customer satisfaction. To ensure that all administration and reports are actioned in accordance with the role requirements and SOP on a daily basis. To build effective working relationship with customers to improve NPS and CES and support the sustainability of customers. Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business. Desired Experience&Qualification Critical job requirements: Qualification(s): Grade 12. Post Matric certificate in Sales / Marketing will be an added advantage. Knowledge: Knowledge of the Automotive Industry. Skills: Good interpersonal skills. Communication skills (written and verbal). Computer literacy (Basic MS Word, Excel, and email). Problem solving. Deadline orientated. Experience: 1 year customer service experience. Fluent in both English and Afrikaans. Package&Remuneration Working hours – 08:00 to 16:45 Monday to Thursday and 08:00 to 15-30 Friday. Benefits – the standard PG Group benefits; Medical Aid and Provident Fund. These jobs were popular with other job seekers Genpact South Africa Proprietary Limited #J-18808-Ljbffr