Dis-Chem Baby City Somerset West has an opportunity available for Store Assistant Manager. To assist the store manager with complete operation of the store, manage employees, and be responsible for store targets. Maintain excellent customer service levels within the branch. Manage the movement of stock from receiving to the sales floor. Ensure a high standard of merchandising in accordance with standard operating procedures. Minimum Requirements Essential: Grade 12 – Matric or Senior Certificate 2 – 5 years retail experience 1 – 2 years supervisory/management experience Advantageous: Qualification in Retail Management Job Description: Financial Management Assist with the maintenance within the store Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. Participate in daily operational and sales activities to achieve customer service and business growth objectives Oversee pricing and stock control Ensure the ordering and monitoring of expense related items within the store Customer Services Commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures Resolve customer problems in a timely manner Address customer and employee satisfaction issues promptly and in person Develop professional relationships with all customer contacts Ensure high levels of customer satisfaction through excellent service Ensure that staff follows company policies and procedures as detailed in the standard operating procedures Ensure the customer request system is operational and actioned on a daily basis Ensure the accurate manual processing of points to customer accounts Report and encourage new loyalty signups continuously Merchandising Take personal responsibility to ensure that all sales assistants adhere to Merchandising standards set Ensure that promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break Adhere to all labeling, pricing and layout standards Approve promotional materials and displays Maintain outstanding store condition and visual merchandising standards Plan and implement shop merchandising, layout and customer traffic flow to maximize sales, customer satisfaction, appearance and brand image Sales Targets Ensure promotions are effectively executed Maintain awareness of market trends in the retail industry Design effective strategies to maintain inventory levels and manage all work according to store policies and procedures Develop business strategies to raise our customer pool, expand store traffic and optimize profitability Stock and Inventory Management Total management of store inventory, including planning, implementation, investigation and reporting on all store inventory counts Manage and ensure the ordering of stock and maintain correct stock levels Prepare, coordinate and manage the stock takes Manage the store shrinkage, stock flow to the floor and consumables expense Investigate negative GP values in the store and take appropriate actions to identify and rectify controllable errors Ensure physical stock in all storage locations balances with the inventory ledger in SAP Daily management of out-of-stock, to ensure maximum stock on the shelves Cash Office and Point of Sale Operations Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures Ensure balancing of floats and manage all store float discrepancies Reconcile daily takings to turnover Ensure transaction integrity throughout the branch Control overtime and manage price overrides Reconcile the physical daily takings to the Unisolv run report Include all relevant supporting documentation in cash up reports Human Resources Manage and facilitate human resource processes for the business unit in compliance with standard operating procedures Manage store personnel including guiding and supporting them with training, mentoring and development Monitor, evaluate and coach performance Manage the day-to-day Human Resource administration including leave and scheduling Manage the disciplinary processes and procedures in store Operational Management Maintain a safe environment with proper lighting, signage and disability access Oversee security, fire prevention and other safety systems Manage and maintain relationships with contractors Ensure day-to-day management of all aspects of the store Administration and Reporting Facilitate and assist in any internal or external audits conducted in store Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance Report on buying trends, customer needs, profits etc. Adhere to all company and business unit deadlines Competencies: Essential: Retail store management disciplines Creative and innovative thinking Problem-solving and decision-making skills Emotional Intelligence Ability to communicate effectively with all types of people Special conditions of employment: South African MIE, clear criminal and credit Driver’s license and own reliable transport Remuneration and benefits: Market Related Salary Medical Aid Provident Fund ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Baby City Group is an equal opportunity employer. #J-18808-Ljbffr