ROLE PURPOSE To implement and manage a cleaning solution for Clients in accordance with the SLA MAIN OUTPUTS Responsible for driving cleaning and hygiene for the Client Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA) Implementation of an effective HSE, Quality&Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained Assist in the management of projects and provide technical support, where applicable Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions Provide monthly reports and feedback on continued compliance to the SLA Building strategic relationships both internally and externally Manage staff performance&facilitate improvement through regularly monitoring performance&providing required coaching, support&feedback Manage performance&conflicts within subordinate employees&effect corrective actions, in line with company policies/procedure Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees Responsible for training, coaching, mentoring&development of subordinate employees Implement cleaner work schedules and evaluate and manage performance QUALIFICATIONS AND SKILLS The Applicant must meet the following requirements: NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification Matric (Senior Certificate) Valid SA Drivers License 3 years relevant experience in Facilities Management, CRM, Property Management&Financial Management Facilities Management, CRM, Property Management MS Word, MS Excel, MS Powerpoint, MS Project&MS Outlook (Intermediate skill level), PRP Knowledge of OHS Act, ISO 9001 Quality Management FUNDAMENTAL COMPETENCIES Initiative/Proactivity Deadline Driven&Highly Motivated Stress Tolerant Excellent Written Communication Solid Supervisory Skills Subordinates Capacity Building Customer Focus Negotiation Skills Analytical Skills Planning/Scheduling/Objective Setting Teamwork&Partnering Relationship Building Interactive Reasoning Excellent Oral Communication #J-18808-Ljbffr