These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited Fixed Term, Temp with possibility of going permanent Full Time Published: 17 hours ago EE/AA Easy apply IntroductionAre you a dynamic leader with a knack for driving results? Do you thrive in fast-paced environments, inspiring your team to achieve their best? If so, we have an exciting opportunity for you to lead, develop, and coach a team of Outbound Debt Collection Agents!Job PurposeAs the Outbound Debt Collection Team Leader, you will be responsible for leading, developing, and coaching a team of agents to drive daily and monthly production while achieving set targets and SLAs. You'll provide accurate daily reporting on individual and team performance, ensuring success through effective leadership and performance management.Desired Experience & QualificationMinimum Matric qualification is mandatory.Tertiary qualification or course in management is an advantage.At least 5 years’ experience in a debt collection call center with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor.Experience with handling IR procedures and performance improvement processes.Knowledge of reporting platforms.Understanding of the POPIA Regulations.Understanding of the Debi check process.Ability to work under pressure.Aptitude in decision-making and problem-solving.Customer-centric mindset.Proficient in MS Office packages, especially Word and Excel.Proven ability to meet targets and deadlines.Strong leadership and coaching skills.Strong written and verbal communication skills.Taking accountability and responsibility.Interested?If you're ready to take the next step in your career and lead a team to success in the debt collection industry, apply now to become our next Outbound Debt Collection Team Leader! Show us why you're the perfect fit by submitting your CV.  Other Sectors & Industries These jobs were popular with other job seekers Genpact South Africa Proprietary Limited#J-18808-Ljbffr