Location: Johannesburg Date: 09 September 2024 Type of employment: Full-time Company Overview NMG Benefits provides consulting, actuarial, and administration expertise in the healthcare and retirement fund environments and extends to financial planning for individuals. This allows NMG to provide end-to-end solutions across the healthcare, retirement fund, and financial planning needs of employers and their employees. We urge our clients to look at their employee benefits through an actuarial lens. Our goal is to ensure that the common contract between employer and employee – which sets out expectations of performance – is underpinned by informed policies that encourage productivity, loyalty, and an engaged employee but at the same time protects the future financial security of institutions that employ people. At NMG, the leadership and staff realize that we have been placed in a position of privilege and trust to manage the well-being of our client’s financial futures. We are extremely proud that more than 50 blue chip South African companies trust our advice and implement our recommendations. Role Overview Servicing the NMG Individual healthcare member base through intentional and impactful wellness initiatives. The Individual Member Consultant assumes responsibility for the day-to-day management of the portfolio of health care individual clients. The primary focus is the servicing of clients’ and members face-to-face regarding medical scheme queries, plan advice, billings, etc. The Individual Member Consultant is also responsible for induction training and member training. The growth of this member base is critical and retention of individual members is a priority. The benefit counsellor will assist individual members face to face regarding medical scheme queries, plan advice, etc. Key Performance Objectives Client responsibilities Establish and follow processes that lead to identification of members leaving corporate clients. Implement proactive services to retain members in conjunction. Face-to-face query resolution with members. Member plan advice. Member queries relating to the medical scheme benefits. Constant follow-up and feedback to relevant parties. Building of relationships with HR/payroll to obtain a list of all members leaving corporate clients. Facilitate the relationship between the client and respective medical scheme/s. Rolling out communication to individual members. Compliance with the NMG Style Guide. Keeping written records of all client communication and interaction within the stipulated time period. Assist members with Gap-cover applications as well as claims administration. General responsibilities Compulsory to load applications electronically where possible. All client correspondence to be loaded and executed through Zoho. Have a good understanding of legislation and regulations that govern the healthcare environment. Attend internal meetings and training as and when required. Member database to be maintained on Zoho. Identifying and pursuing new business and cross-selling opportunities. Minimum Requirements Matric certificate. NQF5 wealth management or higher appropriate qualification. RE5 Regulatory Examination Certificate. Class of Business Training Certificates (in respect of the license categories for which the candidate has been registered). CPD certificates (can no longer work under supervision). Experience 3 or more years of member engagement. 3 or more years of Health Care experience. Other Requirements Own vehicle and valid driver’s license. Skills Administrative Skills: Has attention to detail; ability to handle and deal with a lot of documents. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner. Performs certain secretarial functions as and when required. Interpersonal Skills: Relates well to all kinds of people. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. Co-ordination Skills: Able to multi-task in an effective manner. Does not get confused easily. Able to change direction at a moment's notice whilst ensuring timely completion of all operations. Maintains up-to-date knowledge of all current tasks. Time Management: Uses their time effectively and efficiently. Values time. Concentrates their efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities. Problem Solving Skills: Uses logic and methods to solve difficult problems with effective solutions. Makes use of all resources to get answers. Able to see hidden problems. Good at analysis. Looks beyond the obvious desired objectives. Communication Skills: Is able to communicate clearly both verbally and in writing. Able to get the messages across that have the desired effect. The NMG SA Group of Companies are authorised financial service providers t/a NMG Benefits. #J-18808-Ljbffr