Job Description: Reporting to the Front Office Manager, the successful incumbent will be responsible to oversee all facets of the guest experience in the Hotel as well as manage and monitor the day to day operations and activities of all employees in Guest Services, Concierge/Porters and the Transport department. The incumbent is also responsible to ensure that internal (SOP) and external (grading) standards and procedures are continuously achieved and services provided are professionally executed. [ads1] Job Responsibilities: Direct , guide , coach, train as needed Assume responsibility for gaining feedback from guests and monitoring feedback scores Ensure 5 star service is provided to all Guests at all times Ensure guests needs are met as per the required standards Remain current in all updates with regards to new procedures and training. Handle all Guest queries and solve them efficiently Be aware and able to enforce all Health&Safety procedures Inform all staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Responsible for employees who working in customer-facing positions throughout the hotel Check accommodations and ensuring any special requests are carried out accordingly Job Requirements: Proven ability to handle conflict situations Excellent leadership and people-development skills Customer service focused Excellent verbal and written English communication skills Ability to maintain excellent standards and service levels Excellent interpersonal skills Matric and recognised Hotel School Qualification Strategic thinking and implementation ability Strong administration, planning and organisational skills Job Details: Company: Sun International Vacancy Type: Full Time Job Location: Cape Town Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr