Administration, Operations and Facilities Admin, Transact Processing and Production Manage Self: Technical FAIS Affected FAIS Affected - Yes Job Purpose To provide claims administration support in respect of Long-term insurance matters to stakeholders in line with Nedbank strategy. Job Responsibilities Assess and make decisions on General claims (Death, Retrenchment and Loss of income claims) Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process. Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims. Build networks with stakeholders by participating in forums. Identify, build and maintain relationships with stakeholders to understand their Long-term insurance needs. Meet client needs by ensuring claims are processed according to service level agreement and insurance policy. Initiate and process claims to finalisation by ensuring compliance to insurance policy. Job ResponsibilitiesComply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.Build networks with stakeholders by participating in forums.Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.Initiate and process claims to finalisation by ensuring compliance to insurance policy.Comply with Service Level Agreements by adhering to self imposed standards and timeframes.Minimise risk by complying with all Nedbank policies and procedures.Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).Participate and support corporate social responsibility initiatives for the achievement of key business strategies.Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.People SpecificationEssential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred QualificationHigher Certificate: Long -Term InsuranceEssential CertificationsPreferred CertificationsMinimum Experience Level2 - 3 years Long- Term InsuranceTechnical / Professional KnowledgeAdministrative procedures and systemsBanking proceduresBusiness principlesBusiness terms and definitionsData analysisGovernance, Risk and ControlsRelevant regulatory knowledgeRelevant software and systems knowledgeBusiness writing skillsCluster Specific Operational KnowledgeEarning TrustCustomer FocusDecision MakingInitiating ActionWork StandardsManaging Work--------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566  If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up. Nedbank Ltd Reg No 1951/000009/06.Authorised financial services and registered credit provider (NCRCP16). For assistance please contact the Nedbank Recruiting Team at +27 860 555 566#J-18808-Ljbffr