Role: Account ManagerQualification:Grade 12/ Matric/ NQF level #4 secondary education qualificationMarketing diploma/ business administration diploma on NQF level #5 and a minimum of 3 years sales experience are preferable.2 years' experience in customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution of marketing material in a managerial role.Responsibilities:Comprehensive understanding of the laundry/ production processComprehensive understanding of service/ products that the company deliversComprehensive understanding of the supply management chainBasic understanding of tender and proposal processesBasic understanding of legal implications and requirements regarding service level agreements and service contractsComprehensive understanding of marketing strategies, marketing media, targeted marketing, and marketing processesBasic understanding of documentary requirements during submission of proposals and tendersAbility to communicate, both verbally and written, clearly and accurately in EnglishAbility to produce clear and concise written correspondence in the form of letters and emailsAbility to call clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectivelyAbility to assist ISO9001 implementation and audits that are conducted by clients on all other aspects relating to the businessAbility to successfully market all existing and new services to existing, new and potential clients/ customersAbility to design (where applicable), implement and maintain stock and stock control systemsAbility to coordinate and oversee any new installations or amendments to existing installations at clients/ customersMust have own transport to visit clients, make deliveries to clients/ customers, and pick up deliveries from clients/ customersAbility to correctly complete credit/ vendor applications and do invoice reconciliations when required to resolve client complaintsProficient computer literacy on MS Word, MS Excel, MS Outlook, MS PowerPoint, and company-related software systemsExcellent interpersonal, communication, selling, and time management skillsMust have own transport and valid driver's license#J-18808-Ljbffr