12.07.2024
Inbound (Imports) Customer Service Agent
Sharon Nurock Recruitment
South Africa, Durban
Our client, an international shipping and logistics company, is looking for your skills and expertise to open, process, manage and prepare costing for all groupage shipments imported on their designated ports.Requirements:Matric essential.Degree or Diploma in Shipping and Logistics or relevant qualification.2 to 3 years experience in a similar role.Responsibilities:Perform a data quality check on captured filesRequest ANF from the Line and upload into FCMS once received.Action all SOB requestsSend ANFs and correct invoices to clients prior to ETAProcess SARS via EDI within the deadlineClear Sentry reports dailyUpdate the sailing scheduleUpdate Vessel ATAs on OasisAction re-direction and urgent movementsArrange and hand over trem cards/haz declarations to ICS for hazardous cargoMonitor NRCS / SAPS Border stop containersMonitor DAP / DDP shipmentsSend the Outturn report to the agents – follow upView damaged cargo and instruct ICS how to handle the damaged cargoProcess invoices and send proof of payment to the party involvedMonitor container release status on NAVISPrepare costing and ensure that origin billing/invoicing is correct, follow up for amended invoices with the correct chargesMeet monthly budget (volume and revenue)Skills and Competencies:Ability to work in a fast-paced, demanding environmentExcellent time management skillsAttention to detailAbility to use initiativeSkilled with a sense of urgency#J-18808-Ljbffr
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