Position Purpose: To ensure consistent, sustainable sales growth of members with the desired risk profile and through effective broker relationship management to grow a pipeline of new business opportunities in existing markets. Experience: 5 years relevant healthcare insurance industry experience in the broker market Qualifications: Higher Certificates in Sales or related field (NQF5) and RE5. Fit and Proper as per the requirements of the FSCA Accountabilities: Continuous improvement - Implement practical solutions that use the specialist and departmental systems and processes - Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation - Identify problems and develop and propose solutions to present to appropriate leader or stakeholders - Ensure day to day operational support required from area of specialisation is provided to enhance performance Cost containment - Support the identification, development and implementation of cost-effective processes to increase efficiency and reduce cost drivers related to area of specialisation - Continuously review cost / benefit and Return on Investment within area of specialisation Drive customer-centricity - Maintain a high level of impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge regarding specialisation is shared as required and maintained within the research library - Provide advice and / or training as required - Maintain, develop and implement specialist knowledge within the day to day operations of the organisation Maintain expertise level - Be a member of related professional bodies - Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation Network key relationships - Engage with and provide support to the established network of internal and external expert resources and partners Operating Model - Actively source new brokers and meet set business growth targets - Identify new business opportunities in the broker environment - Liaise with retention unit and follow processes to maximise member retention - Conduct product / services training needs analysis and appropriate training with new and existing brokers and ensure maintained levels of knowledge - Provide correct and comprehensive quotes where required - Adhere to call patterns and targets - Provide presentations and scheme information to brokers as required and on request Specialist support to projects - Provide Specialist expertise and ensure best practice related to specialisation is implemented in projects, when required - Conform to project management disciplines when participating in projects - Represent department or project on appropriate committees related to area of specialisation Stakeholder Management - Service brokers and maintain relationships through providing sales and client assistance service Position Specific Outputs - Drive and manage achievement of allocated sales targets - Identify and develop strategic opportunities for the business with a view of diversifying the consumer base and gaining an additional share of the market within existing pay points - Utilise channel resources to support growth strategy; cross-selling and new business campaigns - Educate Stakeholders about products and services in order to increase sales - Provide presentations and scheme information to brokers as required and on request - Core competitor research and analysis - Provide correct and comprehensive quotes where required - Ensure appropriate, active and informative relationships with relevant stakeholders are successfully maintained - Gather competitive intelligence and new product ideas from the business environment and share market insights with management team - Ensure broker visits is in accordance with Broker Servicing guideline - Effective management of promotional items&collateral material - Ensure good governance within area of responsibility e.g. credit/petrol card - Ensure adherence to monthly reporting - Establish a culture that's in line with the Afrocentric values Competency Requirements: Attribute -Ownership: Make critical decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself -Credibility: Lead with integrity and trust others as you would like to be trusted -Living the values and being transparent -Entrepreneurship: Take chances to continuously improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues to advance the organisation's welfare -Making work happen -Collaboration: Build work-related network and share knowledge with colleagues -Building networks Knowledge -Knowledge of scheme rules and contractual negotiations -Knowledge, application and compliance to relevant legislation and regulations Skill -Technical and Professional Knowledge -Business Writing Skills -Communication Skills -Computer Technology Skills -Task Management -Adobe Creative Suite -Data modelling and evaluation -Problem solving and decision making skills -Relevant systems knowledge and application -Presentation skills -Demonstrate sales behavior -Business Acumen -Attention to Accuracy and Detail -Numerical Ability -Customer Focus -Entrepreneurship #J-18808-Ljbffr