What will you do? This position supports the Senior Technical Specialist in executing their function of supporting the REMS production teams with the most complex technical aspects of the work. This typically will come in the form of either new or non-standard requests. This position supports high level complaints of a technical nature as well as managing the correction of errors. The Technical Specialist will also work at continually streaming and enhancing the BAU processing and practices, thus looking for efficiencies. The Technical Specialist actively participates by providing output into the investigation, analyses, and development of new business solutions arising from new business requirements, ensuring seamless integration into BAU. The Technical Specialist gives input and support to the trainer to prepare for new implementation. What will make you successful in this role? Scoping, analysing and implementation support Providing Work reception training and related support Support with technically complex or non-standardised queries, requests, and errors Support with enhancement and improvement of BAU processes Support with system testing and related processes Qualification and Experience • Grade 12 and IT degree • A relevant qualification would be advantageous • Successful candidate should be unemployed • Preferably no or very limited previous working experience • Successful candidate should not have previously appointed on an INSETA contract Knowledge and Skills • Knowledge of Legislation (FAIS, FICA) impacting on the Financial Services environment • Epsilon knowledge or background • Basic understanding of the SDLC • Working knowledge of Excel Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Personal Attributes Decision quality - Contributing independently Plans and aligns - Contributing independently Interpersonal savvy - Contributing independently Ensures accountability - Contributing independently #J-18808-Ljbffr