Job title: Compliance Manager Reporting to: Head of Legal Location: Cape Town ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS WHAT WE DO Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love. If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you! We’re making business banking fast, human, Lula! OVERALL PURPOSE Lula is seeking a dedicated and knowledgeable Compliance Manager to ensure Lula adheres to internal controls and external rules, including adherence to various regulatory requirements, including FICA, AML, CTF, CPF, and other relevant regulations. The Compliance Manager will be responsible for developing, implementing, and maintaining risk-based compliance programs (with customer experience always top-of-mind), conducting risk assessments, and ensuring that all operations and processes are compliant with legal and regulatory standards and that our business is conducted in an ethical and responsible manner. In addition, the Compliance Manager will be responsible for ensuring that our policies and processes in relation to the banking platform are aligned with those of our Alliance Bank. If you're a seasoned Compliance professional with a passion for fintech, a desire to drive efficiency and, critically, understand the importance of a great customer experience, we'd love to hear from you. This role will be based in Cape Town and will be hybrid. As Compliance Manager at Lula, your responsibilities will include: Regulatory Compliance: Ensure compliance with the regulatory requirements and bodies (including Financial Intelligence Centre Act (FICA), NCA and FSCA) as may be applicable. Develop, implement and maintain Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF) and Counter-Proliferation Financing (CPF) policies and procedures. Ensure our risk processes are aligned with those of our Alliance Bank. Stay updated on all regulatory changes and ensure Lula's processes are adapted accordingly. Policy Development and Implementation: Develop, review, and update compliance policies and procedures. Building and enhancing our risk-based Risk Management and Compliance Programme (“RMCP”) to ensure it aligns with regulatory and Alliance Banking requirements, while at the same time ensuring the best customer experience. Ensure that all employees are aware of and comply with these policies. Monitoring and Reporting: Conduct regular compliance audits and risk assessments. Monitor and report on the effectiveness of compliance controls. Manage and report on Risk Register. Prepare reports for senior management, regulatory bodies and our Alliance Bank as may be required. Training and Education: Design and deliver compliance training programs for staff. Promote a culture of compliance across the organization. Incident Management: Investigate and manage compliance breaches and incidents. Develop and implement corrective action plans. Liaison and Communication: Act as the primary point of contact with our Alliance Partner in respect of regulatory compliance and annual audits. Liaise with internal and external stakeholders on compliance matters. Data Protection: Ensure compliance with data protection regulations. Monitor and address data privacy issues. THE COMPETENCIES WE’RE AFTER Ability to think strategically and drive the implementation of all compliance-related projects. Exhibit exceptional problem-solving skills, with the ability to think outside the box and make quick decisions. Maintain a high level of organization and attention to detail in your work. Ability to work under pressure and manage multiple tasks simultaneously. Strong attention to detail and a proactive approach to compliance management. Possess excellent influencing skills to contribute effectively to decision-making. Show resilience in the face of challenges and adapt to evolving situations. Embrace a team-player mindset, always ready to support your colleagues and go the extra mile for the team and Lula. Understand that we're all in this together and be eager to roll up your sleeves and actively contribute to our mission. THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR Matric, Senior Certificate (or equivalent) essential. Professional certification in compliance, risk management, or related area. A minimum of 5 years of experience in a compliance role, preferably within the financial services or banking industry. Thorough knowledge of South African financial regulations and international best practices. Excellent analytical and problem-solving skills. Strong organisational and project management skills. Ability to work independently and as part of a team. High ethical standards and integrity. The capability to thrive in a dynamic, ever-changing environment with multiple moving parts, and a demonstrated ability to drive and implement changes and improvements. Strong communication skills, both written and verbal, to effectively interact with clients, stakeholders, and team members. Proficiency in compliance software and tools would be advantageous. Please note that all appointmentsare subject to our background checking process, which may include Credit, Criminal and any other job inherent checks. #J-18808-Ljbffr