Responsible to develop and manage the implementation of resource and business development strategies to direct the Openserve towards continuous improvement.Responsible for managing and coordinating dedicated and integrated project management plans in dedicated areas ensuring that the projects produce the deliverables at the required standard of quality within the specified constraints of time, cost and quality, to achieve the benefits defined in the business case.All projects should aim to ensure a positive customer experience. Plan, design and build tools and processors to improve business efficiency. DescriptionCore Description:Responsible to develop and manage the implementation of resource and business development strategies to direct the Openserve towards continuous improvement.Responsible for managing and coordinating dedicated and integrated project management plans in dedicated areas ensuring that the projects produce the deliverables at the required standard of quality within the specified constraints of time, cost and quality, to achieve the benefits defined in the business case.All projects should aim to ensure a positive customer experience. Plan, design and build tools and processors to improve business efficiency.Competencies:FUNCTIONAL KNOWLEDGEProject Management Methodology (PMBOK); Measurement Techniques; Change Management; Telecommunication MICT Environment; Business Acumen; Telkom Products and Services; Customer experienceFUNCTIONAL SKILLSIntegration Management; Scope Management; Time Management; Cost Management; Quality Management; Communication Management; Risk Management; Procurement Management; Stakeholder ManagementCOMPETENCIES (BEHAVIOUR)Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Openserve Values; People Development; Team Leadership Techniques; Diversity Learning; Relationship Building; Strategic Management; Business Analysis; Business Presentation; Analytical; Selling Techniques; Negotiation Techniques; Decisive; Innovative; Committed; Positive; Perseverance; Business Orientated; Ethical; Customer FocusResponsibilities:KEY DELIVERABLES / PRIMARY FUNCTIONSImplement tactical and Operational PlanIdentify targets & goals for environmentDrive implementation of solutions and organisational renewalDevelop and implement a comprehensive and integrated Project Management plan in dedicated area/ projectBalance program resources (people, budget, material, time) to optimize program objectivesImplement documents in accordance with appropriate standards and customer requirementsBuild relationships with relevant stakeholders by building and managing internal and external customer relationshipsObtain required information from key role playersManage all functions pertaining the processes in the value chain (Bucket management)Drive completion of programs/ projectsMonitor and measure the success of projects?Performance reporting on the various sub projects via business dashboardsPerform risk identification and mitigation planningEstablish the Quality roadmaps per technology/ productsDo cost benefit analysis of various products and servicesEnsure seamless integration between systems before implementationLiaise with relevant stake holders to ensure optimal cross functional teamworkDetermine program dependencies and milestones across multiple concurrent projectsLiaise with relevant stake holders in identifying and resolving business/ process bottlenecksAlign Project Office activities with BU business planEstablish and continually evolve the Project Management method in alignment with industry standard project management principles (PMBOK)Provide decision support, content & process support to the project ownersDeliver continuous innovation and evolution of processes and proceduresProvide support to strategic projects led from Openserve and other parts of Openserve GroupDetermine quality standardsPerform quality monitoring and auditsEnsure that quality timelines are metEnsure adherence to best practicesEffective managing of escalationsManage and control recordsManage the performance, productivity, development and wellbeing of own team:Effective people managementProvide appropriate training and development initiativesEstablish conducive work environmentManage employee health & safetyDevelop a high performance driven teamrepetitionEnsure leadership and performance that is aligned with the Openserve culture and valuesManage OPEX and *** budget, expenditure and performance reporting with strict disciplineEnsure legislator compliance and corporate governanceImplement and adhere to Openserve policies and proceduresDrive BBBEE Diversity targetsManage and control of activities outsourced to contractors and ensure quality checksMonitor and mitigate risks activities (including business continuity and operational risk management) within the technology environmentRequired Certification:NoneQualifications:Relevant 3-year degree/ diploma (at least NQF level 6)Experience:5 Years relevant experienceSpecial Requirements:Valid driver's licenseWilling to work outside normal working hoursWilling to travel and stay out overnightComments:To view the job description please click on the Job Description attachment.#J-18808-Ljbffr