Senior Administration Specialist page is loaded Senior Administration Specialist Apply locations Cape Town time type Full time posted on Posted Yesterday job requisition id JR-54913 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description This role functions as a subject matter expert in a specific field of administration / product / process. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists. Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans). Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or Business Unit. May act as a coach for Specialist staff. Often consulted for system enhancements. Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month). May be required to control a small number of staff (1-2). Strong support role to the BU Exec Key Result Areas Delivery Advises on system enhancements and testing. Coaches specialist staff (if required). Could act as an expert resource on major projects. Functions as a subject matter expert in a specific field of administration / product / process. Often acts as a consultant w.r.t decision making of operational and or tactical importance. Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists. Delivers coordinated and integrated solutions to articulated problems. Checks and confirms accurate implementation of corrective action. Personal Effectiveness Accountable for service delivery through own efforts. Ability to drive action through collaboration of team efforts. Serves as a mentor&coach to colleagues. Individually accountable for managing own time, tasks and o utput quality over periods of 1 day to a maximum of three months. Makes increased contributions by broadening individual skills. Collaborates effectively with others to achieve personal results. Accepts and lives the company values. Specific Key Result Areas Onboarding of franchises and agents Ongoing Systems and Tools training and ongoing support First line monitoring Requirements: Skills, Qualifications and Experience required Matric Post Matric would be advantages Advanced levels of Computer literacy, including MS Suite Office (Excel, Word, Powerpoint) Old Mutual Product and process knowledge is essential Sound understanding of the Insurance industry and FAIS Excellent communication, facilitation and presentation skills Good interpersonal skills Excellent communication and writing skills Show initiative and drive. Ability to work independently and be a reliable team player Competencies Decision Making Gaining Commitment Information Monitoring Initiating Action Ownership Technical Knowledge Skills Accountability, Business, Communication, Customer Service, Decision Making, Learning and Development (L&D), Project Management Education Closing Date 08 June 2024 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience. #J-18808-Ljbffr