Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence has made them a trusted partner for a diverse array of businesses seeking to thrive in today's fast-paced and ever-changing market landscape. Job Type: Full Time Workplace: Onsite Location: Cape Town Requirements Graduate with experience in digital transformation Experience with Lean Six Sigma is highly preferred 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience Proven ability to drive a solution from start to finish (project management certifications are a plus) Experience in Insurance/BFSI domain will be given strong preference Experience of packaging and showcasing capabilities and solutions Willing to work in 24X7 environment Ability to travel as required domestically and / or internationally Strong Insurance domain preferable though not mandatory Functional Domain experience in Contact center Experience with Process Diagnostics and Solutions development Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook Proficient with MS-VISIO for flowcharting/process mapping software Experience of packaging and showcasing capabilities and solutions Good Interpersonal skills Good written and oral Communication Strong Presentation skills Multi-tasking and prioritizing ability Project management skills to drive improvement projects / initiatives Strategic focus and strong business acumen Demonstrates a global mindset Demonstrates an intellectually agile and analytical approach and thought process Is a brand ambassador Conformance to policies / compliances with auditing skills and eye for details Ability to coach and give feedback on an ongoing basis. Problem solving skills Ability to resolve conflicts constructively and lead in a continually challenging environment Responsibilities Responsible for Diagnostic to Solution Proposal creation for Digital projects Generate ideas for building ‘game-changing’ capabilities by scanning the market/competition and internal operations Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition Create best in class products by integrating firm’s product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations Managing client visits for prospects, existing clients with respect to transformation presentations Providing transformation solutions and roadmaps for new deals / pursuits Contribution of creation of showcase content, though leadership white papers, collaterals Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations Principle Accountabilities Drive Digital projects and initiatives for value delivery to Clients Develop value and innovation strategy aligned to key clients’ strategic priorities Value delivered (in $) for Clients Drive Digital projects and initiatives for value delivery to Clients Support in our clients strategic priorities for driving value capture for our client Successful execution of Digital deliverables Collaborate with teams to strategize and execute value and innovation Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program Favorable client NPS / testimonials Build domain specific solutions and diagnostic toolkits Support in building best practice compendium on domain led solutions Application of diagnostic toolkits representing key business footprint Support in developing capabilities for business development and solutioning for key prospects Compelling solutioning from value delivery standpoint Primary Internal Interactions Business and Account Leadership Advanced Automation&Robotics Analytics Products and Platforms Quality&Process Excellence Operations SME’s&Supervisors RFX and deal team Client Management team Other enabling functions on need basis Primary External Interactions Existing and Prospect clients #J-18808-Ljbffr