Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Gugulethu, Mandela Park and Khayelitsha. Job Purpose: The purpose of the Floor Supervisor is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level. Responsibilities: Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important Handle all customer questions and concerns Use customer suggestions and complaints to guarantee that the needs of the customers are being met Ensure staff adheres to required customer service Meet sales target develop and implement strategies to meet sales targets. Meet gross profit targets develop and implement strategies to meet GP targets Maintain expenses within budget Contain shrinkage within the budget develop and implement shrinkage controls Wastage consistently monitor wastage and develop and implement methods to reduce wastage Performance per product category. Optimize sales m/² for each department by setting targets per product category Evaluate rate of sale / product category and implement recommendations for improvement Identify ideal stock levels per product category Determine range per product category Evaluate ordering record per product category in relation to rate of sale Evaluate delivery schedules and implement recommendation for improvement on a monthly basis Conduct spot checks of the products received daily Assist with category stock counts cyclical schedule and investigate variances Ensure the best methods for stock rotations and ensure compliance Evaluate stock levels according to rate of sale Skills Required: Honest and trustworthy Customer service orientated and a willingness to deal with people every day Ability to create teamwork environment Attention to detail throughout the store Ability to identify and solve problems Take initiative Communication skills in order to train staff members and communicate problem areas Accurate with figures Attention to detail - Accurate Commitment to Perishable and quality Good people management skills Be able to take initiative Be able to delegate effectively Be able to operate independently and as part of a team Good administration skills Qualification and requirements: Grade 12 2 years managerial experience Salary - Market related Working hours - Monday to Sunday, Rotational shifts Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number L8RW3WWV subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za #J-18808-Ljbffr