21.04.2024
Hostess
MORE - Luxury Hotels&Lodges in Southern Africa
South Africa, Cape Town
Other High-Paying Jobs in Western Cape
The Hostess is to be the first point of contact for guests making reservations and arriving at the restaurant. They are responsible for making a great first impression and making the guests feel welcome. KEY FOCUS AREAS Welcoming Guests: Greet guests as they arrive and show them to their table or waiting area. Table Management: Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate. Reservation Management: Take reservations over the phone, through email, or in person, and manage these reservations effectively to maximize table usage. Customer Service: Respond to guest inquiries and requests in a timely, friendly, and efficient manner. Team Coordination: Coordinate with wait staff about available seating options and ensure that guests receive an outstanding dining experience. Maintaining Cleanliness: Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. REQUIREMENTS QUALIFICATIONS AND SKILLS Matric Excellent command of the English language Experience with the highest level of customer service in a luxury environment. Experience in a front of house position, interacting with guests of different nationalities. Sound knowledge of all MORE properties and all activities offered. Sound knowledge of all departments/operations of your property. #J-18808-Ljbffr
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