Job Purpose:The position is a combination of administration support, data capture, query resolution processes, client liaison and general office support.Responsibilities:Generate and follow up iComply documentation and update CRMCapturing of:Monthly billing statementsSuspensions and reinstatements (including SMS communication to members)Gap claim requirements were not submitted by the companyWeekly checking of the Discovery website on addition of dependant requirementsAssist Support Centre Consultants where and when requiredBackup for Support and Admin Centre staffResolve complex medical aid claimsFollow up and investigate returned postal and other communication and update database accordinglyAttend to specific client servicing needsAssist with special Client and Practice related projects, where requiredAssist with Wellness Days where requiredPerform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the businessMinimum requirements:Grade 12 / NQF4 qualification2 years relevant healthcare work experience within the financial services industryProficient in both spoken and written English and at least one other of the official South African languagesComputer literacy (MS Office)Competencies required:Client centricityCommunication skillsAttention to detailTeam player#J-18808-Ljbffr