Job Description: Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you’d like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization. [ads1] Job Responsibilities: Utilize a variety of software programs to resolve customer inquiries. Address and resolve post-order questions regarding shipping, billing, and delivery. Provide guidance through the online ordering process. Report all product and service-related trends to the Customer Care Leaders Communicate issues to appropriate teams as necessary for quick resolution Reply to pre-order questions and promotions via email, and online chat. Investigate and resolve account-specific issues related to book shipments Resolve 15 to 25 customer emails or live chats per hour Job Requirements: Ability to demonstrate learning and decision making skills High School Diploma or equivalent Good comprehension skills — ability to clearly understand and relate to the issues customers raise Effective problem solving skills Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet Minimum 1 year evidencing exceptional customer service Good composition skills– ability to compose a grammatically correct, concise, and accurate written response Ability to approach problems logically Fluent in Dutch and English verbal and written communication Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Cape Town Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr