Job Description: The Customer Support Analyst serves as the primary level of support for KDP users providing timely and accurate operational assistance. You will communicate with customers by mail, and phone while utilizing a variety of tools to navigate accounts, research, and review policies and communicate effective solutions in a fast-paced environment. A Customer Support Analyst is expected to address customer pain points, provide process improvements, and develop internal documentation, all while adhering to service level agreements for contact channels. [ads1] Job Requirements: Ability to work in teams where team members are in different locations and belong to different cultures. Prior experience in process improvement initiatives or Six Sigma Ability to work in changing environment Fluent in Spanish and English in written and verbal communication Previous Amazon Customer Service experience Computer literacy (Excel, Word, PowerPoint, Outlook) 1-2 years of work experience in a Customer Service or Contact Centre environment. Comfort and experience with the use of technical and payment tools/systems Flexibility Experience working with KPIs and SLAs High School Diploma OR relevant NQF level qualification Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Cape Town Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr