Sea Point, Cape Town, South Africa | Posted on 06/05/2024 Established in 2001, RSAWEB is a fast growing and highly innovative Internet Service Provider. We specialise in Cloud infrastructure, Enterprise Connectivity, Mobile Data Management, Fibre To The Home and Fibre To The Business. Our focus is on helping customers succeed online by leveraging technology to increase revenue, manage risk and contain costs.Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centers in Johannesburg and Cape Town. Where will the successful candidate fit in? Based within the Operations Department in our Consumer Division, you will be responsible for ensuring that our customers have a smooth billing experience. Job Duties:Ensure clients are correctly billed for their services.Ensure all data is correctCommunicate between teams and co-ordinate activitiesDeal with client’s first billing queries or issuesUpdate Projects daily by pulling reports for client Projects that are live, ensure all is in order in preparation for closure.Ticket managementManage client reconnects for non-paying clients who then make payment.Ensure payment plans with customers are communicated cross-departmentally.Ensure all client data is accurate and tickets are updated regularly.Communicate with various departments and external companies to own and resolve customer billing issuesAdministrating support for internal audits for billing when requestedAlso, any other reasonable taskRequirementsMinimum of 2 years’ experience in a job with billing tasks.Minimum of 2 years in a customer facing role.Matric Certificate.Must be proficient in MS Excel.Knowledge of connectivity services or previous ISP experience is preferred.Excellent communication skills both verbal and written, internally and with customers.Excellent analytical abilities & problem solvingSelf-motivation and self-managingDiscipline/respect for confidentialityCompany contribution to Medical AidRetirement Annuity contributionDiscounted Internet ConnectivityBicycles to take a ride on the Sea Point promenadeFree Barista prepared coffee, breakfasts and snacksEmployee Wellness Programme (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.Exposure to latest industry technologies and standardsLastly, a work environment that rivals the very best! If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.#J-18808-Ljbffr