Our client is lookking for a Branch Business Manager to join their team.The Branch Business Manager is responsible for the overall management and performance of a branch, focusing on driving business growth, maximizing profitability, ensuring customer satisfaction, and leading a team of professionals. The role involves strategic planning, business development, financial management, and operational oversight.Responsibilities Business Development:Develop and implement business strategies to achieve branch growth and profitability targets. Identify and pursue new business opportunities to expand the branch’s customer base. Build and maintain relationships with key clients, industry partners, and local community leaders. Financial Management:Oversee the branch’s financial performance, including budgeting, forecasting, and financial reporting. Ensure the branch meets its financial goals, including revenue targets, cost control, and profitability. Analyze financial data to identify trends, opportunities, and areas for improvement. Customer Relationship Management:Ensure high levels of customer satisfaction by providing excellent service and addressing customer needs. Develop and implement customer retention strategies to enhance loyalty and repeat business. Handle escalated customer issues and resolve complaints efficiently. Operations Management:Oversee the day-to-day operations of the branch to ensure efficiency and compliance with policies. Implement and monitor operational procedures to maintain high standards of service delivery. Coordinate with other branches and departments to optimize processes and share best practices. Team Leadership:Recruit, train, and manage a team of branch staff, ensuring they adhere to company policies and achieve performance goals. Conduct regular performance reviews, provide feedback, and support professional development. Foster a positive and collaborative work environment. Sales and Marketing:Develop and execute sales and marketing plans to promote the branch’s products and services. Monitor market trends and competitor activities to stay competitive. Organize and participate in marketing events, networking activities, and community engagements. Compliance and Risk Management:Ensure the branch complies with all relevant laws, regulations, and company policies. Identify and mitigate operational and financial risks. Conduct regular audits and implement corrective actions as necessary. Reporting:Prepare and present regular reports on branch performance, including financial, operational, and customer service metrics. Provide insights and recommendations to senior management for continuous improvement. SkillsStrong leadership and team management skills. Excellent communication and interpersonal skills. Strategic thinking and business acumen. Analytical and problem-solving abilities. Proficiency in using business management and financial software systems. Knowledge of industry regulations and compliance requirements. QualificationsBachelor’s degree in Business Administration, Management, Finance, or a related field. Minimum of 5 years of experience in business management, preferably within a branch or similar setting. Proven track record in achieving business growth and financial targets. Experience in managing teams and business operations.#J-18808-Ljbffr