Listing reference: click_016018 Listing status: Online Apply by: 26 February 2024 Position summary Industry: Wholesale&Retail Trade Job category: Pharmaceutic Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction Job Objectives: Responsibilities · Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines · Administration of scripts and or any other claiming/capturing related procedure · Accurate and complete handling of all profiles worked on · Interact with health care professionals where needed · Problem solving and follow up of queries Duties · Interact with customers via telephone or other means regarding medication and Healthcare Services · Accurate capturing of scripts received at the Central Pharmacy centre · Handling of queries regarding prescriptions · Patient Profile management · Assist with Chronic authorizations · Liaison with all other departments · Ad hoc requirements as per operational requirements Knowledge: · SAPC and relevant legal knowledge · Sound knowledge of the chronic authorization process and procedures · Customer service orientated · Ethical working practice and compliance Skills: · Computer literacy (MS Office) · Customer service orientated · Accuracy and attention to detail · Computer literacy (MS Office) · Must be bilingual (with English being one of the requirements · Must be able to work with patients and be adaptable to assist with various departmental duties · Be able to use initiative in order to provide patient satisfaction · Adaptability · Positive attitude · Be able to work under pressure · Adhering to Principles and Values · Working with People Delivering Results and Meeting Customer Expectations Experience: · Minimum 1 year in the role of Pharmacist Assistant Post Basic Education: · Further Education and Training Certificate Pharmacist Assistance (Essential) Do you require help with the registration process? #J-18808-Ljbffr