These jobs were popular with other job seekersDurban based, International marketing company seeking all graduates in the fields of Marketing or Media to fill a position on the Customer Service Desk. Our customers are based internationally and we provide 24/7/365 customer support, ensuring our customers receive the very best in service and account management. Our passion lies in the acquisition, retention and entertainment of customers on behalf of our clients.***This position runs on a shift rotational basis. As our clients work in a 24/7 industry, candidates applying for this position must be able to work shifts which run rotationally around the clock. Night shift is a requirement ; Non-Negotiable.***We manage and promote brands, provide customer contact services and develop leading technology solutions. Our strength lies in our diversity of experience, the quality of our people and our international links.Being a service organization, our staff has been carefully selected for their energy, dedication and commitment to client service. If you want to join the leaders in service excellence, please submit your C.V to (Email Disabled)Our team consists of young and vibrant go-getters who rise to the challenge of any given task and have a hunger for success, meeting company goals and exceeding client expectations.Duties & ResponsibilitiesJob Description:MUST BE ABLE TO WORK ROTATIONAL SHIFTS in a 24/7 industryBuild and maintain customer relationships.Investigate and resolve customers' problemsAbility to think outside the box and manage accounts strategicallyAbility to multi-task as candidates will be required to operate multiple software systems whilst liaising with clients to resolve queries in real-timeAbility to work under pressure Must be good with numbers (reconcile statements, purchase history, refunds etc.)Ensure customer satisfaction to prevent account cancellation Desired Experience & QualificationExperience, Qualifications and Skills:Degree/Diploma is a must (preferably in the field or Marketing / Media / Communications/Finance)Graduate Degree (3rd year applicants will be considered)Contact Center experience would be advantageousAdvanced skills on MS Office, operating application software and online programsAbility to multitask on different channelsQuick grasp of any application softwareClear command of the English language - spoken and writtenOwn Transport Essential Ability to work within a teamSelf-driven and motivatedPersonal Skills/AttributesA team playerFriendly dispositionWillingness to go the extra mileAbility to multitaskEnergetic Handles stress wellPackage & Remuneration50% Medical Aid contribution Annual Performance BonusMarket related salaryMonthly Incentives Media, Audiovisual & Publishing These jobs were popular with other job seekers#J-18808-Ljbffr