Provide first tier customer care to all clients on arrival at the site and escalate queries where necessary.Coordinate the sales administration with the internal team.The successful candidate will be a customer focused individual that has strong administration skills. 60% customer, 30% admin and 10% sales DESCRIPTION:This position requires the person to be responsible for the following: CUSTOMER CAREAnswering all website enquiries on emailFirst point of contact to greet new clients in the office and show them around in the nurseryAnswering the phone in the office and assisting clients with pricing, stock availability and quotationsEscalate queries to the Senior Sales Consultant or the General Manager COORDINATION/ADMINRequesting booking dates with operations team (Whatsapp group)Gathering detailed access information and then liaising with operations manager regarding client access questionsInforming production and nursery managers about any plant/tree /pest information observed in the nurseryQuotes and Delivery notes on OMNI system. Moving of trees in and out of the SOLD warehouse on OMNIExtracting the plant/tree catalogue and price list from OMNIMark and tag all plants sold to clients.Keep stock up to date in the nursery if client tree choices change and the plants have been markedGeneral stock takes on large trees to check statuses. Forwarding data to stock control administrator REQUIREMENTS:Passion for excellence and for customer careAbility to work with clients and operations teamExcellent communications skills - Able to read, write and speak in English or AfrikaansHorticultural background (advantageous)Computer literate - including WhatsApp, Outlook, Excel and in-house softwareDrivers license KEY PERFORMANCE AREAS:People person who loves dealing with clientsSelf-motivated and driven to succeedExcellent communication and listening skillsTaking pride in the work that he/she doesTeam player who jumps to help and takes responsibility for his/her actionsNeat appearance***Only shortlisted candidates will be contacted***