This is a hands-on position involved in business decision making, strategic planning and sales growth of the Service Department. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. This position is responsible for the performance and management of all Service activities including: Ensures departmental profitability while striving to meet goals and objectives Hires, trains, motivates, counsels, and monitors the performance of all service department staff Encourages a safe working environment and appropriate use of PPE Is familiar with and able to perform all departmental duties Conducts meetings with departmental employees as needed to discuss operations, safety, and/or problems that arise Establishes and maintains good working relationships with customers to encourage repeat and referral business Serves as a liaison with factory representatives Greets all customers promptly and gives firm estimates on costs and time required for repairs and maintenance Handles all customer complaints courteously and promptly Maintains the highest possible standards of workmanship Review and assess records of all training for techs required by manufactures/suppliers Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection and safety inspection Strives for teamwork and harmony with other departments Maintains a repair order system that follows the “three C’s”; complaint, cause, and correction Maintains accurate records and ensures warranty parts retention and downloads Works with Parts Department to ensure proper parts stocking of high use parts Ensures units are triaged within 2 hours and repair plans are communicated to customers Communicates effectively with all customers in a manner that reflects positively on one self, the dealership, and the brands Managing the compliance of all Federal, State and Local regulations as well as Company Policies and Procedures All other duties assigned SKILLS REQUIRED: At least two (2) years of service management experience CDL preferred Must display excellent leadership skills Ability to adapt to constantly changing priorities Requires previous supervisory experience Strong analytical and organizational skills Intermediate to Advanced knowledge of Excel and Outlook Excellent communication skills, oral and written Must have positive, can-do attitude Must have strong work ethic and commitment to extra hours when needed BENEFITS: $20,000 Company-Paid Life Insurance and AD&D BCBS Health – Employee contribution decreases with tenure Dental and Vision Accident, Critical Illness, Cancer, Life Insurance and Disability 401(k) Paid Time Off Plan We have a family-friendly environment with a business casual dress code. #J-18808-Ljbffr