KEY PERFORMANCE AREASGreeting customers and assisting them where needed.Consulting with technicians about needed repairs and suggestions.Answering customer questions about service outcomes and consulting with technicians when necessary.Informing customers about potential costs.Communicating effectively with warrantees.Maintaining the service centre’s scheduling and workflow.Informing customers of changes in service, additional repairs required, price differences, or when their vehicle is ready to be picked up.Ensure that job card has been completed fully including QC and washing of the vehicleArrange invoice and payment by clientEnsure that workshop reaches targets according to priority and customer requirementsAnswering phone callsSKILLSCustomer service skills: Able to deal with suppliers, provide estimates and schedule appointments, while being courteous and friendly always. Able to handle customer complaints diplomatically and politely.Communication skills: As a liaison between the customer and technician, be able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians. Comprehension skills: Comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.Motor and mechanical expertise: Able to look over complex technical documents, order parts and speak with technicians.Troubleshooting skills: Able to ‘think on your feet’ and quickly resolve issues. Some examples can be when customers change their minds about service work, repairs are running behind schedule or parts arrive late.Math and writing skills: Able to prepare and calculate estimates and formally communicate via email.Continuous performance skills: The ability to work effectively and efficiently in all situations, especially when under pressure, with little to no errors.REQUIREMENTSMatricMinimum 5 years experience as a Service Advisor in the Motor IndustryExcellent computer skills on MS Officer, Excel and Outlook, etc.Must have the ability to work in a high-pressure environmentExperience in workshop practices in the efficient servicing and repairing of customer vehiclesDriver’s licenseNon-smoker *If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful*Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulatedIf you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:https://selectmotor.co.za/job-application/For further information please feel free to contact Debbie at Select Motor Recruitment011 615 7747Applications should be submitted no later than Friday 1 March 2024#J-18808-Ljbffr