Assistant General Manager - OperationsAustin, TX / Full-timeOur client, an industry leader within the Austin event scene is looking for a Assitant General Manager to join their growing team!! They have been ranked among the city’s fastest growing companies’ year-after-year since their conception. Our client's trusted reputation has consistently positioned them as the preferred choice for significant public, corporate, and social gatherings, such as the Austin City Limits music festival, SXSW, and University of Texas football, as well as Fortune 500 companies, weddings, and other social events.Position OverviewAs the Assistant General Manager, you will play a pivotal role in overseeing the day-to-day operational functions of their event rental and tent company. You will be responsible for developing and coordinating their operations team members, ensuring that the proper products and services are delivered and executed at the right time and right place in an efficient and profitable way. This will include ensuring that the rental equipment, processing equipment, vehicles, and the physical plant are properly maintained to avoid surprises and downtime. They are seeking a proven leader who will manage operations with an emphasis on labor costs, utilization of personnel, perform quality assurance/quality control, and ensure company safety measures are followed. This role will be responsible for managing the vehicle fleet including preventive maintenance, repairs, and determining cost analysis for leasing or purchasing vehicles. This role requires a dynamic organized individual with strong leadership skills, a hands-on approach, a keen eye for detail, and a passion for delivering outstanding customer experiences.Responsibilities And DutiesTeam Leadership and Coordination:Lead and manage a team of operations staff, providing guidance, training and support.Lead and manage event set-up and take-down crews at a variety of venues.Establish and maintain daily communication channels with department managers and supervisors, addressing challenges and action items. Ensure all stakeholders are informed about project status and changes.Coordinate staffing schedules, ensuring adequate coverage for event setup & take-down, equipment maintenance, and inventory maintenance.Oversee and coordinate project timelines, ensuring milestones are met within budget and deadlines.Collaborate with cross-functional teams to define project scope, objectives, and deliverables.Assist the GM in staff training and development.Serve as the go-to resource for all department managers.Foster a collaborative and positive work environment, promoting teamwork and efficiency.Logistics and DistributionOversee the logistics of equipment transportation, ensuring timely delivery and pick-up for events and event equipment.Ensure that equipment and inventory are handled safely and securely.Coordinate with the sales team, customers, vendors, and internal teams to optimize delivery routes and schedules.Resolve any logistical issues or delays that may arise during transportation, equipment, event setup/take-down.Quality Assurance and ComplianceDevelop and implement operational strategies to ensure efficient project execution.Maintain high standards of quality control for all equipment and services provided.Ensure compliance with safety regulations and company policies in all operational activities.Implement continuous improvement initiatives to enhance operational efficiency and quality.Inventory & Equipment ManagementEnsure that production equipment remains operational. Schedule service as necessary. Assist with building maintenance.Ensure that vehicles are maintained, fueled, and serviced at appropriate intervals.Ensure that the crew has necessary product handling equipment needed to protect equipment and to safely handle equipment.Assist the operations team to maintain accurate inventory records.Advise GM of bottlenecks caused by inventory or equipment issues.Support the Tent and Rentals department managers in managing the labor budget for increased revenue and expense control.Client Communication and SupportAct as the point of contact for the sales, delivery teams resolving discrepancies between delivered items and orders.Respond to emergency calls, coordinate mechanical service repairs, and facilitate the emergency response network. This position will be the emergency point of contact for all clients.Required Qualifications5+ years proven experience in operations/logistics management in a leadership role, preferably within the events or rental industry.Exceptional business acumen, communication (written and verbal), and interpersonal skills.Effective communication skills to liaise with internal teams, external vendors, and key stakeholders.Proven experience in project management, particularly in an operations context.Strong understanding of project management methodologies.Analytical mindset with the ability to identify process bottlenecks and propose solutions.Strong leadership abilities with a track record of guiding and motivating project teams towards successful project completion.Problem-solving skills to address challenges and unforeseen issues that may arise during projects.Excellent organizational and problem-solving/critical thinking skills with a keen attention to detail.Proficiency in Microsoft Office, Teams, Excel, Google Suite.Valid driver's license, willingness, and ability to drive a box-style delivery truck.Must maintain a valid driver's license.Must be willing to drive non-CDL trucks if needed (training provided).Basic understanding of mechanical equipment and maintenance.This position will work weekends, after-hours duties, and regional travel may be requested.Preferred QualificationsBachelor's degree in Hospitality Management, Operations Management, Logistics Management, Business Administration, or a related field is preferred.Bilingual in English and SpanishBenefits And PerksBonus/Incentive PlanThree weeks of Personal Time Off.Nine Paid Holidays.Health Insurance - company pays 75%.Company discounts at sister companies#J-18808-Ljbffr