Key Responsibilities: Handling of safari requests Inspire potential clients with knowledge of East African properties and destinations Compile attractive, tailor-made itineraries matching client expectations and budgets Ensure turnaround time targets are met/exceeded Follow sales procedures Follow up with clients after a safari for feedback Work alongside the Sales Ops consultant throughout the sales and confirmation process Collaborate with Guest Services Team to provide best-in-class guest service Strive to meet/exceed personal and team KPIs Report any issues or errors to your line manager Provide proactive support to colleagues in peak or leave times Contribute ideas, testing, and feedback to aid continual improvement Attend all training provided Take a proactive and adaptable approach to learning Requirements & QualificationsExperience and knowledge of East Africa safaris - at least 5 years experience Experience in a retail sales role for an African inbound operator - at least 10 years experience Skilled in designing detailed and individualised quotes for itinerary requests Excellent sales & customer service and the ability to close a sale and upsell Excellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focus Target-orientated, and experienced in delivering results in a performance-oriented and fast-paced sales environment Strong administration and and organisational skills and great attention to detail with a desire for continuous improvement Excellent time management skills with the ability to multi-task and prioritise tasks Proactive mindset and can-do attitude Conditions and Working HoursWorking in the Cape Town office Monday - Friday Work hours 08:00 - 17:00 with some flexibility You will be required to be available after hours and on weekends (i.e. on standby occassionally) when needed You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu Overtime may be required during peak periods, for which you may be compensated with time off in lieu You will be required to take full responsibility of the 24/7 emergency phone that rotates between consultants for 1 week at a time You will be required to travel for work from time to time#J-18808-Ljbffr