We are currently looking for a experienced Communications Engineer to join our dynamic and driven Technical Team. The successful candidate will be required to assist with the installation, maintenance, and support of these systems, which are based on Avaya and Asterisk products (but are not limited to). The candidate will be required to lead a level 1 team of engineers and mentor when required.Key Duties and ResponsibilitiesInstallation and support of products as listed aboveKeeping CRM tickets up to date - from initial assignment to completion of support requestWorking closely with the Communications Administrator to make sure appointments are managed and client expectations are metEnsure technical best practice is used for all products and services installationsEnsure all installation deadlines are metEnsure adequate communication of risks, issues and progress to Projects and OperationsFull documentation and handover to maintenance / call centre and accepting handover from presales for new clientsManage L1 engineers, ensure tickets are updated timeouslyAssist with Product demonstrations and testingClient handover and trainingCommunicating customer requirements back to ReflexMinimum RequirementsGrade 12Own reliable transport and valid driver’s licenseMinimum of 2 years’ experience in a voice engineer rolePABX certificationsAvaya IPO, ACCS (call centre) certifications and experienceSolid networking knowledge - installation, configuration, and maintenance of network devices (layer 2 and 3), which include, switches, wireless access points and network access control applicationsNetwork configuration knowledge must include creation of VLAN's, packet tagging, configuration and testing of STP and QoS and troubleshooting abilitySolid VoIP knowledge - installation, configuration and maintenance of VoIP based PABX systems and call centresWorking knowledge of different provider links and last mile connectivity into the provider edgeGood communication skills and ability to build strong working relationships with all levels of staff and clientsGood planning and organisation skillSense of urgency and desire to get the job done on time and according to the highest standardAdvantageous requirementsWorking knowledge of VoipMonWorking knowledge of core routing / Billing enginesWorking knowledge of HaloWorking knowledge of PRTGWorking knowledge of Session Border Controllers (Oracle and AudioCodes)Linux skills#J-18808-Ljbffr