Commercial Operations Regional Manager page is loaded Commercial Operations Regional Manager Apply locations Cape Town, South Africa Office time type Full time posted on Posted Yesterday job requisition id R-103192 From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town or Johannesburg office. Position Overview:The Order Management, Commercial Operations Regional Manager will be focused on ensuring the OM function is working to increase sales productivity, enablement and reducing administrative overhead by identifying and implementing efficiencies and development of scalable order management processes. The Manager will be responsible for increasing visibility into order management performance KPI’s, SLA attainment and process improvements, assist with commercial policy and approval workflows, also partner with cross functional teams to fine tune order management processes. DealHub and Deal Desk assistance are also in the scope of this role. The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments. This is a team management contributor position.Responsibilities:Team management, first point of contact for Commercial Operations SpecialistsServe as the trusted advisor and provide guidance to global sales leaders and team members, supporting sales activity and enablement through the order fulfilment cycle ‘quote to cash.’Manage escalated stakeholder requests, queries and issues for assigned solution in channel.Strategic Complex Opportunity Management and quotingOversee opportunity approval, verification and quality assurance of submissions.Fulfilment contract reviewIdentify and communicate errors and deficiencies to stakeholders.Partner with sales enablement team identifying additional training requirements, gaps, recurring user errors and deliver sales documentation and training.Lead Solution Specific/Product Family Sales Office HoursPartner with Global Manager and Senior Leadership to assist defining, refining, and maintaining effective & efficient sales processes.Monitor and review the Salesforce funnel and pipeline metrics weekly to ensure quality and accuracy with OM Team.Implement best-practices and standardization of sales processes leveraging efficiency and scalability and continuous process improvement.Manage and contribute to team metrics through productivity, accuracy, identifying and efficiencies for improved effectiveness of processes on a daily basis.Maintain and Monitor Order Management KPI and SLA dashboard and reporting, identify areas of improvement, review impact of recurring issues identify source and bring to resolution.Skills/Requirements:Education- BA/BS, Masters preferred.3-5+ Years progressive Experience in Enterprise Software Sales OperationsStrong analytical skillsetSkilled Salesforce.com and ExcelUrgency. High accountability, proactivity, diligence, and responsivenessStrong Presentation SkillsWe’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Have confidence in your health with our offered Medical Aid Scheme. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement Schemes Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know theconfidence gap andimposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.MRI do not accept unsolicited CV's from recruitment agencies for any of our job postings.  Similar Jobs (1) Professional Services Manager locations Cape Town, South Africa Office time type Full time posted on Posted 24 Days Ago#J-18808-Ljbffr