Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or resolve issues Troubleshoots system and network problems, diagnosing and solving hardware or software faults Provides support, including procedural documentation and relevant reports Sets up new users' accounts and profiles and deal with password issues Tests and evaluates new technology Requirements SKILLS AND QUALIFICATIONS: At least 3 years of working experience in IT. Knowledge of Network cabling and cable management Experience configuring router and firewall appliance Basic English communication skills Knows email reporting ticketing CRM knowledge (salesforce, Zoho) Active Directory knowledge (all platform is a plus) TECHNICAL&PHYSICAL REQUIREMENTS: 1.  Computer Specifications Processor: Core i7 8th generation (and above) Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough) #J-18808-Ljbffr