On-site training for administrators within the accredited partner's.      - Process alignment to GSPN in accordance to actual process's on the ground.      - Warranty billing and error clearing which will reduce SSA's support department's burden.      - This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.      - Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).      - Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.  - 2. to 5 years training facilitation experience .- 2 to 5 years SAMSUNG products , process and service experience .- Deep understanding of the SSA SOP - Experience in Warranty billing processÂ