Job Description: To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards. [ads1] Job Responsibilities: Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members) Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals Operate mainly in the office (may be required to visit a provider offsite) Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes Job Requirements: Own Transport Basic MS Office Knowledge Valid Driver’s License Minimum of 6 months Claims Specialist experience Matric – Maths/Accounting and English with 50% Minimum 6 months experience as a Contact Centre Consultant in Customer Services Job Details: Company: Discovery Limited Vacancy Type: Full Time Job Location: Gauteng Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr