Position Based in KZN  On-site training for administrators within the accredited partner's.- Process alignment to GSPN in accordance to actual process's on the ground.- Warranty billing and error clearing which will reduce SSA's support department's burden.- This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.- Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).- Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.  - 2. to 5 years training facilitation experience .- 2 to 5 years SAMSUNG products , process and service experience .- Deep understanding of the SSA SOP - Experience in Warranty billing processÂ