To provide information, advice and explanations on clinical or VIP queries of a complex clinical nature or to resolve complicated clinical queries for the company's stakeholders, both internally and externally.Experience:5 years hospital providing patient care (preferably Private Hospital) in area of expertise and 2 - 3 years managed healthcare experienceQualifications:Relevant medical qualification (nursing preferable)Generic Objectives:Specific deliverables:Operating Model:-Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement-Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries-Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement-Complete productivity and query resolution reports as required and to standardPosition Specific Outputs-Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement-Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries-Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement-Complete productivity and query resolution reports as required and to standard-Train/coach staff members-Review VOC reports and provide feedback. Company Description Top medical scheme administrator with many well-known medical schemes under their umbrella.#J-18808-Ljbffr