A prominent action sports and lifestyle company specialising in the design, production, and distribution of branded apparel, footwear, and accessories is seeking a Retail Store Manager for their Canal Walk stores.Skills & Requirements:Grade 12 qualification (minimum)2 - 3 years' experience in a store management roleProven management abilityComputer literateUnderstanding of/interest in the Company lifestyle and cultureExcellent merchandising and customer service skillsHigh energy levelsTechnical Outputs:Manages all store management responsibilitiesAchieves the store's sales plan, promotes and manages turnover in order to achieve targets setEnsures that Key-holder/Shift Leader responsibilities are carried outManages all administration tasks and ensures that the store is prepared for a store audit by the Senior Manager (consistent results over 90% are expected)Manages in-store expenses and ensures that spending is controlled within the expense budgetConducts morning sales meetings to discuss sales performance with all staffAttends management training sessionsConducts daily and weekly sales reviews with the Store Manager to discuss methods of extending the store and the improvement of all service levelsSets individual daily, weekly and monthly targets for staff and reviews these regularlyCompletes cash-ups and banking accurately and in good timeFully understands all criteria in the Operations Manual and manages the store according to the Operations Manual ProceduresManages all staff management responsibilitiesManages staff in accordance with the procedures contained in Operations and HR fileCompletes staff scheduling within the store's salary budget (public holidays included)Conducts staff succession planning and performance appraisals on a regular basis and ensure that staff files are kept up-to-dateTogether with the Assistant Manager, provides weekly staff training on product, customer service, multiple sales, merchandising, store discipline, policies and securityIn conjunction with the Senior Manager, participates in the recruitment of all store staffEnsures that the store provides great customer serviceMaintains good customer service skills and develops name to name relations with customersPromotes sales and assists the store in achieving sales targets to qualify for incentive paymentsMakes contact with key customers on a regular basis and advising them of promotions, new arrivals and clearance salesUpdates the customer requirements book regularlyMaintains excellent merchandising standardsMaintains the visual merchandising standards within the store in accordance to the Visual File and regular Visual DirectivesConducts general store housekeeping to ensure that all areas are kept neat and tidy and that all fixtures are in good working orderManages stock control and store securityRemains alert at all times to ensure the security of the store, staff and merchandiseMaintains pilferage control levels of less than 0.5% of turnoverManages all risk transactions on a daily basisAdheres to company expectationsEnsures that company policies and rules are followed at all timesEnsures that all memo's and instructions received from time to time are actioned promptly.Completes daily, weekly & monthly tasks accurately and in good time.Maintains good lines of communication with all staff, Senior Management and Head Office and asks questions to clarify understanding when necessaryBehavioural Outputs:Creates and manages effective teamsUses people management skills to facilitate a supportive environment where honesty and integrity are valuedApplies disciplinary action fairly and in accordance with company procedureListens to and fully involves others in team decisions and actions; values and uses individual differences and talents.Shares important or relevant information with the team.Fulfils team responsibilities and demonstrates personal commitment to the team.Maintains customer focusCoaches new members of the team on how they can improve their customer service abilitiesInteracts with customers in order to understand their needs and expectationsShares information with customers to educate them about products on offerResponds quickly to meet customer needs and resolve problems within the boundaries of store proceduresManages own activities and those of othersPrioritizes own duties and tasks as well as those of other people and assists in the adjustment of priorities when appropriate to ensure that work is completed on time.Follows-up on the work assigned to other people to ensure that it is done accurately and in good timeUses time effectively and prevents irrelevant issues or distractions from interfering with work completion.Dedicates the required time and energy to duties or tasks to ensure that high standards are maintained and works to overcome obstacles to completing work.Accepts responsibility for outcomes (positive or negative) of one's actions and admits mistakes and refocuses efforts when necessaryIMPORTANT NOTICEBy applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).#J-18808-Ljbffr