Purpose of the Job: Install, configure and upgrade servers and related hardware and software in a LAN, WAN and stand-alone environment to ensure optimal and efficient functioning. Support equipment in an operating system environment, from implementation through to support. Critical objectives and responsibilities: Install, configure and upgrade servers and related hardware and software in a LAN, WAN and stand-alone environment. Perform configuration and server installations to the specifications as laid out by standards. Maintain software applications, operating systems, firmware and hardware through regular maintenance. Support assigned projects and install and implement in accordance to project objectives and design standards. Perform troubleshooting and incident and problem management and meet service level objectives. Perform monitoring tasks to pro-actively review and maintain the Windows server estate and where possible develop automation tasks to improve organizational efficiencies. Support a broad spectrum of technical issues, performance troubleshooting, partner with development teams on complex issues, and leverage tools/scripts to automate process improvements. Develop and maintain documentation related to technology installation administration and maintenance. Respond to monitoring alerts and execute reporting of system health and capacity through the use of tools and procedures to ensure compliance with service level agreements and operational standards. Contribute to the development of and implement tactical and strategic plans for supporting the organization's Windows server environment including: VMWARE, Hyper-V, Exchange, Active Directory and other related technologies. Experience, knowledge&skills required: Recommended: Diploma or Bachelor’s Degree in Information Technology. Must have MCSE and Linux Certificate. 2 - 3 years’ Operating system support experience. 2 - 3 years’ experience supporting Microsoft Operating Systems (Windows 2003, 2008, 2012, 2016). ITIL foundation. Between 3 - 5 Years. #J-18808-Ljbffr