Key areas of responsibility: Comply with the Code of Ethics and Supercare Service Group Code of Business Conduct. Assisting/resolving of client complaints/queries. Record all queries in a client book to ensure all matters are forwarded and resolved timeously. Co-ordinate of service levels at Suncoast Casion contracts. Managing and motivating a team of cleaning staff Conducting stock management of consumables and spares Conducting inspection on daily basis, record all comments and send feed back to Site manager Ensuring employees are properly trained and equipped to perform their role Deploying and training staff on the use of latest cleaning technology while providing instructions and supervision where necessary Ensuring employees are properly trained and equipped to perform their role Certifying that equipment is safe to use and in good working condition The co-ordination of the monthly inspection reports and client calling schedules to be prepared for Site manger comment and authorisation before submission. Drawing up of Client/Contract lists and keeping updated on a regular basis to reflect recent changes to client contracts. Provide general operation support to Site Manager and contract Implementation and maintaining of client files, IOD files and incident reporting files. Customising the site inspections and Update the dashboard monthly. Processing monthly stock sheets and submit hard copy to the Site Manager for authorisation. Ensure that in the event of sick leave or absence the replacement arranged as per the Site Manger instruction. Ensure that all FTC form are checked and submitted to payroll by the 14th of the month. #J-18808-Ljbffr