Business Segment: Insurance&Asset Management Location: ZA, GP, Roodepoort, Ellis Street 4 Responsibilities Ensuring superior customer service delivery Management of the Third party and recovery claims with service providers Achieving the financial performance indicators Qualifications Minimum Qualifications Matric Must be FAIS compliant Computer literate Paralegal minimum qualification and LLB would be an advantage Experience Required Insurance: 3 years Recovery, Liabilities&Legal experience Co-ordinate and collate all supporting documentation on IMS for handover to the legal collection firm appointed. Analyse the documentation to ensure that the information is current and all recovery information is included. Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to. Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case. Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party. Deal with all the queries on a daily basis by liaising with the relevant departments and providers. Escalate those queries that cannot be resolved to management so that a decision can be taken timeously. Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate. Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements. Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney. Regular audits on the performance of the panel attorneys. Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as agreed to by the SBFC Directors and refer to management if not in line with mandate. #J-18808-Ljbffr