Purpose of the RoleThis role is responsible for managing the regional aftersales function in terms of profitability, productivity and efficiency. Warranty performance and all technical support and training.Key Performance AreasAchievement of service revenue and profitability targets, GP, and operating profit for entire region service operations in Kwa-Zulu Natal.Manage customers and secure healthy relationships.Monitor and control all costs to maintain contract fleet.Manage vehicle fleet and control STR maintenance costs.Control all accidental damage on fleet.Responsible for forklift fleet maintenance and servicing.Ensure profitability regarding forklift fleet.Responsible for quality on servicing and maintenance of equipment.Schedule monthly meetings and carry out unit service audits to set standards.Responsible for testing of all units within the 12 monthly cycle and repairs.Make sure units are kept in budget/merit spec.Control all cost on all maintenance contracts on long term rental units.Secure healthy LTR revenue and managing excess hours.Control WIP and NPL in line with KPIs.Seek alternative business opportunities to secure profitability.Achieve chargeable hours per technician.Carry out performance reviews for your team.Achievement of a team environment that enables maximum productivity and profitability.Qualification, Experience and CompetenciesMinimum QualificationGrade 12Diesel Mechanic Trade TestMinimum Experience5-8 years in supervisory roleStrategies and operational implementationSound knowledge of Forklift industry an advantageExposure to business planning and budgetingExposure and experience dealing with blue chip companiesCompetenciesBusiness development skills and knowledgeBusiness and financial acumenCommunication skillsPresentation and facilitation skillsInfluential skillsCreativityStrong management and admin skillsSkills to lead and grow a team#J-18808-Ljbffr