Creating purposeful careers as we build the future of contact centre solutions Job Title Human Capital and Talent Acquisition Manager Lead Human Capital and Talent Acquisition related functions for an iconic international brandsetting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contactfor the employees and managers operating at specified accounts and sites, proactivelysupporting the delivery of HR processes to operations.Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success ofthe business• Develop a "Trusted Advisor" relationship with key leaders at multiple levels withineach supported business unit. Effectively partner with and leverage corporate supportteams• Drive performance improvement plan, implement positive changes in the peoplemanagement• Design and maintain organization vitality charts as the performance of the businessunit improves• Challenge the organizational structure of the internal client and propose changes• Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and otherpeople initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a coreteam of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnershipbetween the Talent Acquisition team, corporate support teams and internal andexternal stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice• Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaignsare carried out in a timely manner to ensure that sufficient resources are in place toachieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resourceand operational efficiency, and make appropriate recommendations for any requiredchanges• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similarservices company.• Bachelor’s Degree• 5+ years’ experience as an HR business partner or HR Manager providing operationssupport• Knowledge and experience in SA Labour Law• Experience in bulk recruitment• Ability to influence others by example, coaching, and mentoring• Strong organizational development, project management and change managementskills• Strong e-mail and oral communication skills• High level of integrity and judgmentSkills• Ability to influence others by example, coaching, and mentoring• Strong organizational development, project management and change managementskills• Strong e-mail and oral communication skills• High level of integrity and judgment• Outstanding communication and interpersonal skills• Excellent organizational and leadership skills with a problem-solving ability• Self-confidence and leadership qualities• The ability to establish rapport with people at all levels• Excellent knowledge of management methods and techniques• Advanced troubleshooting and disaster recovery experience• Effective communication skills, including ability to communicate clearly, concisely, andprofessionally, both verbal and in writing• High Proficiency in English• Able to travel NationallySalary: Industry related, commensurate with experienceSkills Active Listening Communication Leadership Multitasking Negotiating Networking Reliability Solving Problems Technology Time Management#J-18808-Ljbffr