Our client a telecommunications specialist, is looking to recruit a Retentions and Collections Lead to join their team in Midrand. The successful candidate will build and manage the newly established Retentions department, setting up processes and mana... Matric, relevant tertiary qualification added advantage. 3-5 years of experience in a Retentions Collections environment. 2 years in a leadership role. Strong understanding of our customer base and the markets we operate in. Excellent communication and interpersonal skills Ability to work with data analysis and reporting tools. Strong project management and organizational skills Deep understanding of Churn and Churn improvement strategies. Strong excel skill. #J-18808-Ljbffr