DutiesMaintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiriesMeeting daily, weekly, and monthly KPI’s in responding to queries and complaintsCommunicating with customers through various channels, managing both emails and phone callsAcknowledging and resolving customer complaintsProduct knowledge in order to be able to answer all questions that may arise.Processing orders, forms, applications, and requestsKeeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues as necessaryProviding feedback on the efficiency of the customer service processEnsure customer satisfaction and provide professional customer support across the board.Reporting on customer queries and informing line manager of escalations