Business Segment: Business&Commercial Banking Location: ZA, GP, Johannesburg, Baker Street 30 To analyse and interpret all customer service failures logged across Business and Commercial Clients South Africa and its value chain in order to identify problem areas that require further investigations and put pro-active measures in place to prevent reoccurrences. Qualifications 3-4 years experience of working in a Financial Services environment with knowledge of its associated products, processes and systems Experience in complaints management and application of complaints regulations (e.g., Financial Sector Conduct Authority, Treating Customers Fairly, etc.) Experience in data analysis, problem identification and reporting Additional Information Making Decisions Thinking Positively Articulating Information Customer Reception and Channelling Call Reporting Compliance Product and Services Knowledge Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za. #J-18808-Ljbffr