The hospitality departments of Jordan Wine Estate require a hardworking, enthusiastic, sales-driven individual to join our reservations team as a Reservations Assistant. The ideal candidate should be a self-starter, fluent in English with a good command of Afrikaans, well-spoken, passionate about food&wine, creative, and a team player. Duties and responsibilities include, but are not limited to: Keep on top of all bookings such as reservations at The Cellar Door, The Jordan Restaurant, and Jordan Luxury Suites. Maintain a “think on feet” attitude to assist guests when all departments are full, create expectations, and follow through with continuous communication. Answer phone calls in a professional manner. Respond to email and social inquiries in an efficient manner. Add and manage bookings on Dineplan, constantly confirming availability with managers. Check with the kitchen for any last-minute picnic requests and manage YOCO and EFT deposits. Collect weekend CRM notes. Offer guests alternative activities when all areas are full, while staying in full communication with managers on duty. Shifts: 08h00 - 16h30 every second weekend and public holidays based on operational requirements. The ideal candidate would be a student from Stellenbosch who is interested in or studying in the hospitality or wine industry. Own transport is essential and must reside in Stellenbosch, Kuilsriver, Durbanville, or nearby areas. Please send us an up-to-date CV with contactable references by 10 October 2024. We look forward to having you as part of the team. Job Type: Part-time Ability to commute/relocate: Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (Required) Application Questions: This position is a part-time position which will require weekend work. Are you able to work on these shifts? Do you have your own vehicle? Experience: Hospitality Reservation Assistant: 1 year (Required) Application Deadline: 2024/10/10 #J-18808-Ljbffr